ChatGPT Has a Loyalty Problem and Gemini Knows It

OpenAI ’s ChatGPT is the artificial intelligence AI platform consumers name as the best, but it is not the only one they use. PYMNTS Intelligence data shows 60% of AI users turn to ChatGPT for shopping and purchasing while 57% use Gemini for the same tasks. For entertainment and hobbies, the split is 65% to 59%.