Backbase Acquires Kasisto for Agentic Banking

Banking operating system provider Backbase has acquired banking/financial services-focused artificial intelligence (AI) firm Kasisto . The deal, announced Tuesday (June 23), makes Kasisto’s team, agentic AI platform and financial services intelligence part of Backbase and its Banking OS. “Most banks have deployed agentic AI in isolated pockets—agents that answer questions without resolving work, leaving intent fragmented across channels, contact centers, and operations,” the Dutch company said i