Salesforce Increases AI Agent Focus With $3.6 Billion Fin Deal

Salesforce is set to acquire AI customer service platform Fin for $3.6 billion. The deal, announced Monday (June 15), gives the customer relationship management company access to Fin’s AI agent, designed to resolve complex customer queries across channels including live chat, email, WhatsApp, SMS, phone and Slack. “Fin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities,” Salesfo