Salesforce acquires Fin, the Intercom-born support-AI firm, for $3.6bn

Salesforce acquires Fin, the customer-service AI company formerly known as Intercom, in a deal worth about $3.6bn. The CRM giant signed a definitive agreement on Monday, it said, to fold Fin’s “customer agent” technology into Agentforce, its own fast-growing AI-agent platform. Fin’s pitch is autonomous support.