This is your BIOS speaking. Please fix me. Your PC is broken

ON CALL 你好 Nǐ hǎo, dear reader, and welcome to another installment of On Call, The Register's Friday column that shares your stories of translating technical trauma while delivering transcendent tech support. This week, meet a reader we'll Regomize as "Jackson" who told us about his time providing tech support in a university's biology department. "It was sometime in the mid-2000s and our IT group at the time consisted of myself, my boss, and a part-timer," he told On Call.