Verizon sent man a refurbished phone with MDM, then deleted his data remotely

Verizon sent one of its customers a "refurbished" phone equipped with a Mobile Device Management (MDM) profile that gave the company remote control over the device. The serious mistake raises questions about Verizon's process for preparing refurbished phones to be sent to customers. Tom Collery, the unlucky Verizon customer, called Verizon in February after having network problems, including dropped calls.