Frontline Workers Twice as Likely to Use Unapproved AI

New research by Mitel has revealed a widening gap between AI adoption and enablement, with limited support and low confidence contributing to the rise of Shadow AI and unapproved AI usage. The State of Workforce Communication report found that while workplace communication is mission-critical, tools are misaligned with how teams execute, forcing employees to quietly compensate at measurable cost to productivity, security and service quality. The global survey of 2,000 IT decision-makers (ITDMs)