Why relationships are the hidden infrastructure of AI transformation

By now, most digital and tech leaders have heard some version of the same refrain, that AI adoption is 20% about the technology and 80% about the people. But even when leaders acknowledge the people side of AI, the conversation often moves quickly to skills, workforce planning, talent architecture, or reimagining how work gets done. Those are all important, but Breakthru Beverage Group EVP and CIO Glenn Remoreras believes it’s an incomplete picture.