Salesforce CEO Defends AI Ads as Standard Tech Marketing

Salesforce is promoting in its marketing content artificial intelligence (AI) features that are not yet live, Bloomberg reported Friday (May 22). For example, a Salesforce promotional video released in October shows a healthcare network’s patients booking appointments with the help of Salesforce’s Agentforce AI tool, while that network still uses humans schedule appointments, according to the report. Deployment of Salesforce’s chatbot for that application has been delayed by the healthcare netwo