Freshworks says generic LLMs won’t cut it — unified context is what makes AI agents actually work

Unified AI service management lives or dies on context — and that context demands consolidating fragmented tools, data and operations into a single foundation. That consolidation imperative is now the central argument behind Freshworks Inc.’s expanded Freshservice platform, which the company has grown over the past year to span IT service management, IT asset management […] The post Freshworks says generic LLMs won’t cut it — unified context is what makes AI agents actually work appeared first o