T-Mobile responds to reports of its controversial T-Life self-service app mandate

Credit: Joe Maring / Android Authority TL;DR Following reports of a forced shift to digital self-service, T-Mobile issued a statement defending its T-Life app momentum and insisting frontline employees remain essential. However, the company did not directly address the leaked internal timelines that claimed that legacy backend sales systems would be cut off for retail staff starting July 31, 2026. T-Mobile stated that employees “will be equipped” to help customers outside the app in the future,