SAP customers warned AI agents could put costs on autopilot

Gartner has warned that SAP users adopting its AI agents could face spiraling costs as the vendor moves to a new commercial model. Last week, the German ERP giant announced plans for its Autonomous Enterprise, including an AI platform for building and governing a suite of agents that do business work. With the new platform comes a new commercial model in which SAP no longer charges according to how many users are authorized to access the platform, but by the value agents offer by completing "act