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pulse Android Authority May 19, 2026

Shockingly, a new report suggests wireless customer satisfaction is at an all-time high

Shockingly, a new report suggests wireless customer satisfaction is at an all-time high
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Credit: Edgar Cervantes / Android Authority TL;DR A new survey from ASCI indicates that after years of decline, the wireless industry’s customer satisfaction scores seem to be turning around. The improvement is more noticeable on the prepaid end of the market, but even postpaid brands have seen increased scores. In addition to the wireless market, ASCI also reports that Samsung holds the top satisfaction score when it comes to phones, while Samsung and Apple tie for wearables.

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