I love WhatsApp, but it desperately needs this feature

Credit: Robert Triggs / Android Authority I add an item to my shopping cart online, go through the checkout process, but then have a last-minute change of heart. I decide not to buy for whatever reason, expecting the story to end there, but it doesn’t. Less than a day later, the company is already messaging me on WhatsApp , asking if they can assist me with anything so I can complete my purchase.