Dissatisfied: Three-fourths of AI customer service rollouts are a letdown

If you're thinking you can replace your human call center staff with a server farm of bots, think again. Nearly three-quarters of enterprises that deploy AI customer communications agents later roll them back or shut them down, according to new research suggesting the systems are far harder to manage reliably in production than the AI hype implied. Swedish comms-as-a-service firm Sinch surveyed more than 2,500 AI decision makers from various countries and industries for its AI Production Paradox