ServiceNow’s AI control tower offers hazy view of spend

IT budgeting has gotten a lot trickier as vendors begin to adjust their pricing to include variable charges for agentic AI usage in addition to seat-based licensing fees. A case in point is the licensing model for ServiceNow, which has introduced usage-based pricing for its AI components. As part of its AI transformation , the company last week announced Action Fabric, part of its AI Control Tower, which meters agent usage measured in “assists” and charges for it on top of customers’ subscriptio