Soap in a phone box: Flipkart can’t evade responsibility as intermediary, says consumer commission

Flipkart has been held liable for “deficiency in service and unfair trade practice” by the Delhi District Consumer Commission after a buyer received bars of Lifebuoy soap instead of the Realme smartphone they had ordered on the app. The District Consumer Disputes Redressal Commission, South II, rejected Flipkart’s argument that it was an intermediary protected by the safe harbour provision under Section 79 of the Information Technology Act, 2000 .