Zoom’s next act: From video company to AI data platform

Since its launch, Zoom has been defined by one word: video. Customers, consumers, investors and competitors have long known Zoom as the industry’s easiest-to-use and best video platform. However, even before the pandemic, the company had been evolving into something much bigger than the unified-communications-as-a-service and contact-center-as-a-service buckets that analyst firms put it in.