NiCE bets the company on AI, data and accountability, and the legacy business buys it time

Every company in the customer experience ecosystem now claims to be an artificial intelligence company. Last week, at NiCE Ltd.’s annual industry analyst summit, the company demonstrated what happens when an AI strategy shifts the organization’s center of gravity. A year after closing the Cognigy acquisition, NiCE is no longer a contact center-as-a-service or CCaaS […] The post NiCE bets the company on AI, data and accountability, and the legacy business buys it time appeared first on SiliconANG