Tech Mahindra Lifted Margins for 12 Quarters. AI Is the Next Test

While automating tasks lets IT services firms lower operational expenses, clients typically demand a share of these efficiency gains, making AI integration a complex financial equation. To retain a portion of the value created through automation, IT service vendors need to win new business, expand current contracts, or update commercial structures. Tech Mahindra enters this phase after 12 consecutive quarters of margin improvement.