Leading digital change when nobody prepared you for it

By Louise John, Head of IT Service Delivery at Virgin Active For IT managers, unexpected projects and changing business priorities are normal part of the job. You might have spent months planning your team’s workload, but only to be told with little warning that a new software solution needs to be implemented within six weeks. Whatever the circumstances, the responsibility for delivering these projects often falls on IT teams, even when they have had little involvement in the decisions behind th