Meta and Sierra’s Poppy Lets Customers Set Limits for AI Agents

When a personal artificial intelligence agent makes a purchase or fixes a problem for someone, it often signs in as that customer and clicks through pages built for people, according to a Friday (Oct. 9) blog post by customer service AI company Sierra. The business on the other end has no standard way to know […] The post Meta and Sierra’s Poppy Lets Customers Set Limits for AI Agents appeared first on PYMNTS.com .