Companies want autonomous IT operations but hesitate to let AI act alone

Ninety percent of companies want to move toward autonomous IT operations over the next two years, with agentic AI, software that plans and carries out multi-step tasks on its own, doing the work. Yet 77 percent say their own organization hesitates to let AI make an operational decision without a human approving it. Most of those companies mean autonomy with a person at the approval step, and few have the groundwork for even that.