VA Eyes Proactive Data Use to Help Veterans Access Benefits

The Department of Veterans Affairs (VA) is looking to take a more proactive approach to using its data, with the goal of anticipating veterans’ needs and making it easier for them to access the benefits and services they have earned. Speaking at the GovCIO Federal Cloud & Data Forum in Washington, D.C., on Oct. 8, VA Chief Data Officer Lisa Rosenmerkel said the department has an opportunity to use artificial intelligence (AI) and automation to anticipate veterans’ needs and connect them with ben