Three insights you might have missed from theCUBE’s coverage of ‘The AI ROI in Contact Center Summit’

Artificial intelligence is helping to change what success looks like for customer service teams, with less focus on call speed and deflection and greater emphasis on resolving customer issues. That shift is changing how companies think about the role of AI, from automating individual tasks to orchestrating interactions between customers, AI agents and human employees. […] The post Three insights you might have missed from theCUBE’s coverage of ‘The AI ROI in Contact Center Summit’ appeared first