ServiceNow’s India Bet: Can It Put AI To Work Inside Enterprises?

Enterprise software major ServiceNow is betting that its next leg of growth in India will come not just from digitisation of IT functions, but from enterprises putting AI to work across business processes, even as the rush to adopt the technology creates a parallel challenge around governance, security and identity. At its World Forum in India on Tuesday, October 6, ServiceNow announced AI Workflow Factory and Autonomous Engineer, two products aimed at helping enterprises identify where AI can i