From copilots to autonomous AI: Where enterprises are still falling short

As AI moves from copilots that assist employees to agents capable of executing tasks, enterprises are reassessing how software is built, deployed and governed. The shift raises questions around trust, human oversight, data readiness and the future role of enterprise software and engineering teams. In this conversation, Sumeet Mathur, Senior Vice President and Managing Director, ServiceNow, discusses how enterprises are approaching autonomous AI, where adoption is still falling short, and how the