Billers Overlook What Drives Customers Away

The monthly, weekly or even annual bill is among the interactions a service provider is virtually guaranteed to have with a customer again and again. Yet consumers give the experience mediocre marks. PYMNTS Intelligence ’s “ The Service Commerce Performance Gap ,” produced in collaboration with Paymentus and published in September, surveyed 2,566 consumers in the United States and 240 senior billing decision-makers across automobile loans, healthcare and medical services, property and home insur