L’Oréal Cuts Customer Service Time 64% With AI

A L’Oréal adviser who needed to issue a customer a discount code once clicked through about 15 screens over 10 minutes. Now the adviser types a prompt, and artificial intelligence generates the code in about 1 minute, Salesforce reported . Across 25 North American brands, that kind of help has cut average case handling time 64%, the case study showed.