Liberate’s AI Agents Take Over the Insurance Night Shift

A policyholder calls her insurance agency to ask what she owes. An artificial intelligence (AI) agent answers, pulls the balance and logs the call in the carrier’s core system, with no employee on the line. Interactions like that have given insurance agencies and carriers back more than 100 million minutes, Liberate , a provider of AI agents for property and casualty insurers, said Wednesday (Sept.