UK spending watchdog opens investigation into Capita's pension fiasco

The UK's public spending watchdog is investigating the troubled transfer of the Civil Service Pension Scheme (CSPS) to Capita. In a notice, the National Audit Office (NAO) said problems had persisted since the outsourcer took over administration in December 2025. The Cabinet Office awarded Capita the seven-year £239 million contract in November 2023, allowing two years to prepare for the transition.