Microsoft Targets Contact Center Market With Real-Time AI Voice Models

Microsoft has launched three new artificial intelligence models that can be used to power customer service agents, multilingual assistants, interactive learning experiences and live captions and voice-driven interfaces, according to a Thursday (Oct. “Together, they give developers more choice in how to build natural voice experiences,” Naomi Moneypenny , senior director of product development, Microsoft Foundry Models, said in the post. One model, MAI-Transcribe-2-Streaming , turn