ServiceNow launches standalone AI service desk to provide support in Teams, Slack, and email

ServiceNow has a new take on the service desk: Flow by ServiceNow, a standalone AI product that allows users to get help via chats in Microsoft Teams, Slack, or a Flow web app, or by email, rather than having to leave what they’re doing to open a helpdesk ticket. Flow can be up and running within a day, no implementation project or infrastructure required, the company said. The product can stand alone or plug into the ServiceNow platform for customers who need enterprise scale, governance, and c