Where AI agents are showing real IT savings

Many IT leaders still struggle to find ROI when deploying AI agents at scale, but a few IT sweet spots are emerging as use cases that can provide CIOs tangible cost relief. Rhonda Baldwin, CIO at LaunchDarkly, says coding agents and service desk agents are helping the SaaS provider cut IT costs. “Coding agents increase engineering capacity without requiring a proportional increase in headcount,” she says.