‘Agents are very harsh customers’: Microsoft exec warns many apps will lose pricing leverage

Microsoft’s Charles Lamanna, executive vice president of Copilot, Agents and Platform, left, speaks with Madrona Managing Director Matt McIlwain at Madrona’s IA40 Summit in Seattle on Wednesday. (GeekWire Photo / Todd Bishop) Charles Lamanna , the Microsoft executive who oversees Microsoft 365 and the platform behind Copilot, says most business software will end up running behind AI agents rather than in front of users. That’s bad news for a lot of apps.