Apple Reportedly Planned to Replace 5,000 Support Employees With AI

Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg 's Mark Gurman . The report said that Apple believed that AI-powered phone and web agents could take over some of the responsibilities performed by the employees who would have been let go, but Apple is no longer "currently looking to take such a step." Last month, we reported that customers who call the AppleCare phone number (1-800-APL-CARE) from the U.S.