Ofcom examines the role of AI in the telcoms sector

Ofcom , a UK watchdog, recently claimed there is growing AI use among UK telecoms customers, with 8% of online adults now deploying the technology to manage their phone, broadband or pay-TV services. In a study spanning the period between 6 March and 30 June 2026, the regulator found 53% of UK adult internet users had interacted with a generative AI (genAI) tool or AI customer service chatbot in the past 12 months, highlighting the pervasion of the technology. Of those deploying AI for telecoms,