Deutsche Telekom is replacing phone menus with AI agents, its AI chief says

Deutsche Telekom is replacing the automated phone menus on its customer service lines with AI agents, chief AI officer Kartik Sheth said. The share of customer interactions that never reach a human grows by one or two percentage points every month, he said. Sheth spoke on Thursday at HumanX in Amsterdam with Business Insider senior […] This story continues at The Next Web