Benefits Payment Exceptions Eat Up 62.5 Staff Hours a Month

Benefits teams can spend more than a week of staff time every month handling transactions that don’t move cleanly through the system. For a benefits program with 5,000 active accounts, the new PYMNTS Intelligence report produced with SoFi Tech Solutions titled “Making Health and Wellness Benefits Perform: What Modern Card Infrastructure Changes” models what happens when 5% of accounts require manual attention each month. At 15 minutes apiece, eligibility disputes, reimbursement requests and reco