Mastercard: Merchants Want AI Shoppers Without Losing the Customer

Watch more: The Agentic Experience With Gaurang Shah of Mastercard Agentic commerce is approaching an awkward transition point in its adoption cycle. The artificial intelligence (AI) foundation is getting good enough to shop for consumers faster than the commercial system responding to it is getting comfortable letting it buy. “The searches are already happening,” Gaurang Shah , executive vice president, Global Acceptance and Merchant Solutions at Mastercard , said during a conversation hosted b