Containment is dead: Five takeaways from the AI ROI in Contact Center Summit

Every vendor event has a center of gravity, and at theCUBE Research’s AI ROI in Contact Center Summit, it wasn’t a product. It was a metric this industry is finally ready to abandon. I co-hosted the summit recently with Bob Laliberte (pictured, left), principal analyst at theCUBE Research, and spoke with executives from Cisco Systems […] The post Containment is dead: Five takeaways from the AI ROI in Contact Center Summit appeared first on SiliconANGLE .