Credit Card Issuers’ Biggest Rival May Already Be in the Wallet

Credit card issuers can lose a customer’s spending without losing the customer. Among consumers who changed their primary credit card in the past two years, 58% made a card they already held their new primary card. Just 42% obtained a new card for that purpose, according to “The Switching Trigger,” a PYMNTS Intelligence report produced in collaboration with Elan.