St. Luke’s Turns 400,000 Patient Interactions Into an Agentic AI Use Case

Luke’s Hospital in Kansas City, Missouri, the case for agentic artificial intelligence started with a simple operational challenge: hundreds of thousands of patient interactions required thousands of hours of human labor every month. The solution put AI agents in the middle of those interactions, handling routine work and helping staff focus on patients who need more attention. Luke’s Hospital was handling about 400,000 patient interactions each month across prescription requests, ap