Ryanair’s AI Resolves 80% of Customer Chats Without Humans

Ryanair ’s artificial intelligence now handles 120,000 customer chats a day across seven languages and resolves 80% of these conversations without a human agent, according to a case study published by Amazon Web Services . AWS sells the airline the cloud and AI services behind the system, which was built with AWS partner Cation Consulting . The AI fields every major type of question in one place, including baggage, refunds, bookings and flight disruptions, the study said.