Salesforce, NVIDIA unveil CRM domain-specific reasoning model

Together with partner NVIDIA, Salesforce today at Dreamforce Conference 2026 unveiled a new CRM domain-specific reasoning model for Agentforce dubbed Koa. “It’s built on NVIDIA’s Nemotron and it brings together 27 years of product development in CRM,” said Rohan Kumar, president and chief platform and engineering officer at Salesforce. Kumar explained that Koa was built by post-training NVIDIA Nemotron 3 Super with a synthetic data set modeled on the enterprise knowledge Salesforce gleaned from