Rethinking and realigning IT for the agentic AI era

Even as a seasoned IT leader, Richard Mackey’s jaw drops in amazement over what AI and AI agents can help him do — especially when it comes to the tasks he dislikes the most. “It’s like my long-lost friend,” says Mackey , CTO of healthcare company CCS. For example, while Mackey has become adept at creating PowerPoint presentations, he appreciates how fast an agent can make one for him.